Privacy Policy

Last Updated 17.10.2025 v1

 

This is the Privacy Policy of ZenoBet Ltd (“ZenoBet”, “we”, “us”, “our”), a company registered under Registration No. 16027, with its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, PO Box 1212, Union of Comoros, Anjouan.

Protecting your personal data is extremely important to us. This Privacy Policy describes how ZenoBet collects, uses, stores, and protects your personal information, and outlines your rights in relation to that data. We will process any personal information you provide us with, or that we otherwise obtain relating to you, in accordance with this Privacy Policy and applicable data protection laws.

 

1.      Collection, Storage and Use of Personal Data

We collect and process personal information when you provide it to us, and through your use of our website and services.

1.1 Information You Provide

To register an account with ZenoBet you will be asked to provide Personal Information. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, the following:

• First and Last Name
• Email address

·       Address, State, Province, ZIP/Postal code, City

• Telephone number
• Date of birth

We may ask you to provide information or documentation to facilitate the transactions and verify your identity at certain stages of activity on the website. Such information may include, but is not limited to:

·       Passport or National ID card

·       Bank card statement

·       Other information linking you to an address

 

1.2. Information We Collect Automatically

When you use our services at www.zenobet.com, we may automatically collect information including, but not limited to:

• IP address and browser type
• Device and operating system information
• Betting history, payment transactions, and account activity
• Chat transcripts, emails, and recorded calls for training and security purposes

1.3. Lawful Bases for Processing

We will only process your personal data where there is a valid legal basis, including:

• Performance of a contract: to provide you with our services;
• Legal obligation: to comply with regulatory or statutory requirements;
• Consent: where you have given explicit consent (e.g., marketing);
• Legitimate interests: for fraud prevention, security, or service improvement;
• Public interest or vital interests: where applicable.

If we rely on legitimate interests, we will explain what those interests are and provide a means for you to raise objections.

 1.4 How We Use Your Information

1. To provide and maintain our services, including processing transactions and providing customer support.
2. To personalize your experience and deliver content and product offerings relevant to your interests.
3. To communicate with you about your account, updates to our services, and promotional offers.
4. To detect, prevent, and address technical issues and fraudulent or illegal activities.
5. To compile aggregate data for internal and external business purposes.

 

1.5  Information Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in operating our website and conducting our business. These service providers are obligated to keep your information confidential and are prohibited from using it for any other purpose.

We may also disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of our users or the public.

 2. Data Security

While no internet transmission is 100% secure, ZenoBet takes appropriate measures to protect your personal data against misuse, loss, unauthorized access, modification, and disclosure.

• All personal data is stored in secure, password-protected databases located in controlled environments.
• Access to customer data is strictly limited to employees and partners who need it to perform their duties.
• Data transfers are encrypted using industry-standard protocols.

 2.1 Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

 2.2 Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

 2.3 GDPR Compliance

For users residing in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Under the GDPR, you have the following rights:

• The right to access your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to request transfer of your personal data
• The right to withdraw consent

To exercise any of these rights, please contact us by contacting us at dpo@zenobet.com or support@zenobet.com. We will respond to your request within 30 days from confirmation of receival.

 2.4 Correction, Retention and Deletion of Personal Data

You may request correction of any inaccurate personal information by contacting us at support@zenobet.com or dpo@zenobet.com.

We retain your data for as long as you remain a customer. Once your account is closed, we retain data for the minimum period required to comply with legal, regulatory, or legitimate business obligations. In some cases, technical constraints may delay deletion.

You can request deletion of your personal data at any time by emailing support@zenobet.com or dpo@zenobet.com.

Deletion requests may not be immediately fulfilled if we are legally required to retain the data or due to technical limitations.

  3. Marketing

All marketing communications from ZenoBet (email, SMS, etc.) will include clear instructions on how to opt out. You can withdraw your marketing consent at any time by contacting customer support or by visiting your account on www.zenobet.com.

Where appropriate consent or a lawful basis exists, some personal data may be shared with trusted marketing partners (e.g., email or SMS delivery platforms) to deliver ZenoBet promotional materials about bonuses, events, offers, and new games.

ZenoBet does not sell your data or allow third-party marketing from unrelated companies.

  4. Cookies

Cookies are small text files placed on your device when visiting websites. They are widely used to make websites work more efficiently and provide valuable information.

4.1. What are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

 

4.2 Types of Cookies We Use

·       Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

·       Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users easily find what they are looking for.

·       Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

·       Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Please note that essential cookies are required for the proper functioning of the website and cannot be disabled.

4.2. Performance & Marketing Cookies

We also use cookies to collect information on the pages you visit, links you click, and other actions taken during your use of our services. Selected third parties may set cookies to enable marketing and personalization features.

By clicking “Accept” on our cookie banner, you consent to the use of Essential and Performance Cookies. You can manage cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

 4.3 Your Choice

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. For more information on how to manage cookies, please refer to your browser's documentation or help section.

 

5. Privacy Policy Updates

ZenoBet may revise this Privacy Policy periodically. If material changes are made, we will notify users through a prominent notice on our website and/or app. Continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

 

 7. Contacting Us

For questions, concerns, or requests regarding your personal data, please contact us at: 📧 support@zenobet.com or dpo@zenobet.com.